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Terms and Conditions

Updated November 2018

PRICE

All prices are in Australian dollars (AUD) and inclusive of GST. No other duty or tax will be applied to orders delivered within Australia.

Prices displayed on this website are current at the time of issue, but may change at any time and are subject to availability.  Prices and availability of products and services are subject to change without notice. 

The White Owl Boutique may change the prices published on this website at any time.  Prices of products or services placed in the basket but not paid for are also subject to change and you agree to pay the price current at the time of payment.  While every effort has been made to ensure the accuracy of prices, images and information displayed on this website, The White Owl Boutique is not responsible for any error and reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price, image or the product description posted on this website, or an error in your order.


PAYMENT

We accept payment by credit card (Visa, Master Card & American Express). Direct deposit can also be arranged — just contact us via email

We use Shopify Payments, Afterpay or PayPal as our secure third-party payment gateway for processing credit card transactions. We do NOT store any of your credit card details, so you can have confidence that your information is kept secure and private when shopping with us.

Processing Payments

Orders will be processed the next business day as soon as payment is received and cleared. If payment is received on a public holiday, weekend or other non-banking day, your order will be processed the next business day.


DELIVERY

At this time, The White Owl Boutique ships to destinations within Australia. If however you reside outside of Australia, please make contact and we can investigate international postage costs.

FREE Express Shipping for all orders over AUD$100 (via express e-parcel with Australia Post).

Orders under $100 are charged a flat rate of $10 for Express Shipping.  Within Australia, city to city is usually delivered the next day and regional areas will take longer – approximately 3-5 business days.

We endeavour to despatch orders within 24-48 hours. A tracking number will be emailed to you when your order has been despatched. We are not responsible for parcels that are lost in transit due to the fault of Australia Post or other delivery carrier — we will endeavour to trace your parcel on your behalf and lodge an investigation if required.

Click & Collect

We offer a free Click & Collect local service that lets you place your order online as normal and then collect from our Bulimba (Brisbane) boutique same day. You order will be ready to pick up 2 hours after you receive your order confirmation. 

Placing a Click & Collect Order

  1. Add your favourite items to the Shopping Cart.
  2. Once you’re ready to complete your order, head to the Shopping Cart and apply any relevant coupon codes or gift card codes in the space provided.
  3. Proceed to Checkout and select Click & Collect under the shipping options.
  4. Enter the rest of your details as required, complete payment and wait for your confirmation email.
  5. Once your order is ready for collection from our Bulimba boutique, you will receive a ‘Ready for Pickup’ email. 

Please refer to the Opening Hours of our Bulimba boutique. We’re located at 158C Oxford Street, Bulimba (Brisbane) QLD.  You will need to show your order confirmation email to our friendly team. 

How can I track my order?

You should receive an email with your tracking information as soon as your order has been despatched. If you require further assistance, please don’t hesitate to make contact with us via info@thewhiteowlboutique.com 


RETURNS POLICY

We want you to love every item you purchase from us!  If however you aren’t satisfied, all full priced items can be returned within 14 days of purchase for a refund or exchange. We do not accept returns on items marked down on Sale – these are Final Sale items only. You must arrange to send the item back to us at your own cost and it is recommended to use a tracked method for safe delivery. We are not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded. We will process your refund within 4 business days of receipt of your parcel and a confirmation email will also be sent once the refund has been processed.

How to Return an Item

All items must be returned to us new, unworn and with all original swing tags attached.

You must arrange to send the item back to us at your own cost within 14 days of purchase.

To Arrange a Return:

    1. Firstly, please email us on info@thewhiteowlboutique.com
    2. A Return Authorisation (RA) number will be issued and a Return Authorisation Form will be emailed to you to complete.
    3. Please include the completed Return Authorisation Form with your return.
    4. No returns will be accepted unless the Return Authorisation Form is included.

    Conditions of Return

    We do not accept responsibility for items that are lost or damaged when being sent back to us. 

    Returns must be received within 14 days of purchase being in original condition, unworn/unwashed and with all tags still attached.

    Returns that are deemed to have been worn (not just ‘tried on’) washed or altered will not be accepted — this includes any make-up, fake tan marks or other stains on the clothing.

    We will process your refund and contact you by email within 4 business days of receiving your returned item/s.

    For hygienic reasons, cosmetics/earrings cannot be returned.

    Items marked down and on SALE are a FINAL sale and cannot be returned for an exchange or refund.

    Returns Address

    The White Owl Boutique
    PO Box 758
    Morningside QLD 4170


    STOCK AVAILABILITY

    We make every possible attempt to ensure our stock inventory is up to date however there may be times when stock has unfortunately sold out.

    If you order an item that has sold out, we will contact you as soon as possible during business hours (AEST) to:

      1. notify you of the approximate delay in supplying you with your order;
      2. suggest an alternative item if appropriate; or
      3. arrange a refund.


    GENERAL SIZE GUIDE

    Our general guide to sizing is set out below however as sizing does vary depending on style, we endeavour to include specific measurements on each product. 

    XSmall (Size 6), Small (Sizes 8-10), Medium (Sizes 10-12), Large (Sizes 12-14), XLarge (Size 14-16)

    We will also indicate if a particular style is true to size or alternatively, suggest whether you need to size up or down on particular styles.  Please refer to the product information prior to making your purchase or alternatively, you are welcome to make contact with our team info@thewhiteowlboutique.com